At goFleeks, we strive to provide a seamless and enjoyable experience for all our users. However, we understand that there may be instances where a refund is necessary. This Refund Policy outlines the guidelines and procedures for requesting a refund for our services.
1. Subscription Refunds
- If you have purchased a subscription to our premium features and are not satisfied with the service, you may be eligible for a refund.
- Refund requests must be submitted within 14 days of the initial subscription purchase.
- Refunds will be processed in the same manner as the original payment method.
- Partial refunds may be granted at our discretion, depending on the length of time the subscription was active.
2. In-App Purchase Refunds
- Refunds for in-app purchases, such as virtual items or features, are subject to the policies and procedures of the respective app store or platform (e.g., Apple App Store, Google Play Store).
- If you have made an in-app purchase and would like to request a refund, please contact the app store or platform directly, as they handle all refund processing for their respective marketplaces.
- We are unable to process refunds for in-app purchases directly, as we do not have access to that financial information.
3. Extenuating Circumstances
- In the event of technical issues, service disruptions, or other extenuating circumstances that significantly impact your ability to use our services, we may consider providing a refund on a case-by-case basis.
- If you believe you have experienced such issues, please contact our customer support team at [Contact Information] to discuss your situation.
4. Refund Limitations
- Refunds will not be granted for the following situations:
- Voluntary cancellation of your subscription outside the 14-day refund period.
- Disagreement with our content policies or community guidelines.
- Violation of our Terms of Service.
- We reserve the right to deny refund requests that we deem to be abusive or fraudulent.
5. Refund Request Process
- To request a refund, please contact our customer support team at [Contact Information] and provide the following information:
- Your full name and registered email address
- The date and details of the purchase or subscription
- A brief explanation of the reason for your refund request
- Our team will review your request and provide a decision within 5-7 business days.
We are committed to providing a high-quality experience for all our users. If you have any questions or concerns about our Refund Policy, please don't hesitate to reach out to our customer support team.
