While we can’t yet eliminate passwords, we can move toward this ultimate goal and do so while enhancing security. There’s quick repair, which I’ve never had success with and Online Repair, which I’ve always had success with. Your results may vary, but I always use Online Repair now. To find the repair tools go to Apps & Features, scroll down Microsoft Office, and click the modify button.

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I enter my email--the same one I used for this account, and it just kicks me back to the previous "sign in to get started with Word" box! I have tried signing in with a different email, in case that was somehow the issue. I have tried entering my phone number, zilch. No matter what I do, I just go in circles with those two sign in boxes. Microsoft 365 is a vital tool for many businesses, and login issues can significantly disrupt day-to-day operations.

Microsoft 365 activation troubleshooter

Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. This article will help you troubleshoot sign in issues when activating Microsoft 365 Apps. After you run any troubleshooter, Get Help provides details on any findings and suggestions for possible remedies. If one of these resolves your problem, close the app and continue working.

Use the Troubleshooting Tool

Modern authentication is safer and won’t go corrupt on you as an app password might. Troubleshooting Microsoft 365 login issues often requires a methodical approach, starting with basic checks and escalating to more complex troubleshooting if needed. Remember, proactive management and regular reviews of your IT infrastructure can prevent many common issues, keeping your business operations running smoothly. Do NOT refer me to that chat feature on here.

Lost access to your account

• I have tried it, I have followed every suggestion it has made.
• Which means that after you’ve enabled MFA, Outlook will start repeatedly prompting for credentials.
• If you can't sign into your Microsoft account, most issues can be identified by our sign-in helper tool.
• If so, you will also need to temporarily disable your proxy or firewall connection.
• While we can’t yet eliminate passwords, we can move toward this ultimate goal and do so while enhancing security.
• I have encountered some people who have constant problems logging into Microsoft/Office 365.

For a long time, Outlook required an app password because it didn’t understand multi-factor authentication. Those days are long gone but if you outdoor signs for business were an early adopter of Microsoft/Office 365 then Outlook might not be enabled for modern authentication. Which means that after you’ve enabled MFA, Outlook will start repeatedly prompting for credentials. Many IT people then created an app password for Outlook to use.

Microsoft 365 uninstall troubleshooter

21Vianet is a service that's available in China. Because of this error, users won't be able to activate their Microsoft 365 apps license. If you find this CNAME record, delete it, and wait for DNS replication to update the DNS record. Microsoft 365 Apps fails to activate when opened from published apps on a Citrix server. For more information, see Known issues (Citrix product documentation). Get Help has troubleshooters for Microsoft 365 you can run for many common scenarios.



Microsoft designed this tool to eliminate calls into its support center and it does a great job at it. It will analyze every function of your Office 365 environment and make the necessary changes to get things working again. Using the Microsoft Endpoint Manager admin center, set MDM and MAM to None.For more information, see Device management overview. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The tool will ask you to enter the email address or mobile phone number you're trying to sign in with and check the details you provide. If we detect a problem with your account, we'll tell you what you need to do to solve the problem.