Microsoft 365 Login Loop because of MFA Microsoft Q&A

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I experience the issue myself as well, every once in a while.



credential loop in Microsoft 365

But by mistake, I turned on MFA for the admin account, and then when I logged in again, it prompted me to use Microsoft Authenticator. The bad thing is this account was not registered with Microsoft Authenticator, so I couldn't see any codes Office 365 sync problems and login fixes in the authenticator. And there were no other login options, and I was stuck in a login loop. This is now the 2nd machine that presents the same issue. I have a valid MS 365 subscription that includes 5 device licenses. On the main machine where I have been using the suite, now my account is deactivated and if I try to authenticate, it looks like it works but then get the "Fix", "Authenticate", "Activate" or "Resolve" buttons, all of which do nothing.

Outlook credential prompt loop



So figuring that was the same issue here, I did the same thing. I'm also getting Error 29, which the MS support rep couldn't explain to me. I even tried disabling my anti -virus while authenticating, that didn't work. On the off chance that none of these things solve this issue for you, please contact our how to fix Outlook not opening today support team at



Loop of 'Sign in to your account'.



Which to me sounds like the issue is service side, not client side. A vast community of Microsoft Office365 users that are working together to support the product and others. I’ve seen this happen when the time and or date is wrong on the machine. It’s not caused by an out of sync MFA prompt as I have personally looked at a number of cases with the user as stepped through it. In each case the fix has either been one of the above items or a combination of them. There doesn’t appear to be any pattern to the issue occurring or the problem being limited to any specific computer or user.

credential loop in Microsoft 365

Resetting the Windows Credential Manager:





If you are saying that they are getting multiple MFA prompts then this is an out of sync issue with the wrong code being used. We’ve got a support case opened with Microsoft on this one but it’s been FixTechGuide support for Office 365 open for about 3 months. Unfortunately when the problem occurs they’ve asked us to ring straight away but of course you can never get them instantly (we’ve just been given someone’s direct number now). To make a long story short we’ve since been asked to collect Outlook logs and install Fiddler to capture additional logging. Initially, this account didn't have MFA turned on, and I was able to log in.

  • We’ve got a support case opened with Microsoft on this one but it’s been open for about 3 months.
  • I am unable to stay signed in to my work account on Teams, Outlook, Office365 for more than 5 minutes.
  • We have been experiencing the exact same issue for months now.
  • Create your account and connect with a world of communities.
  • We too have been seeing this more and more, all W10 on O365, although we use Okta as our MFA.
  • Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.


Changing Outlook Security Settings:



Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Create your account and connect with a world of communities. I cannot find the phone number again to contact MS Office support (eventually they were helpful, but only after insisting they help!), I'm in the Netherlands so if someone has a phone number, I'd love to get it again.
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